Return requests can be accepted within SEVEN days after the product has been delivered. Any requests to make a return/exchange of goods will no longer be available.
For eligible returns, the item must be unused and be in the original condition as received. Original packaging must be included for the return.
As part of a return, you are required to include a receipt or proof of purchase.
The following situations will also not be eligible for a refund request:
1) incorrect contact information or address was provided
2) not reply via email or accept calls from the courier
3) refusing to sign for the parcel
4) refusing to pay any import tax or fees
5) refusing import clearance
Refunds for products that have been returned (where applicable)
Once the order has been received at our facility and has been inspected, an email will be sent to inform you this has occurred. Another email will follow to inform you whether the refund is being approved or rejected. If approved, the refund will be applied back to your original payment method or to a credit card if designed. This may take a few business days to process.
Regarding late or missing refunds (when applicable)
If you have not received a refund yet, first check the account to which the refund was being processed. This may require you to contact the company for more information if it does not appear. The provider should be able to advise you regarding how much time it can take before the funds are eligible for use. If the refund is being processed to a 3rd party provider (PayPal), there may be additional processing time required for them to allocate the funds. If the providers have not received the refund yet, please contact EV-Top.
Regarding discounted/sale item(s)
Only regularly priced items may be refunded, unfortunately, sale items are exempt from being refunded.
Exchanges (when possible)
Exchanges are possible if an item(s) is received damaged or defective. Only the same item can be exchanged, and it’s best to email us regarding a request for an exchange.
Regarding return shipping cost
You are responsible for paying the cost to ship a return. The shipping cost will not be reimbursed. If you receive a refund, the cost for returning the order will be deducted from your refund.
Items that get exchanged may take time to be received depending on where you are located.
You should consider using a trackable shipping method or consider purchasing insurance for the parcel. We can not guarantee that a return will be received.
Regarding return address
Building 9A, Shenzhen Bay Eco-technology park, Nanshan District, Shenzhen, China